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FAQ

 

SHIPPING

What courier services do you use?
We use Royal Mail Tracked, Special Delivery, International Signed-For and DPD.

What are your delivery times?

Post is collected from our warehouse Monday to Friday. Royalmail Tracked orders normally take 2-3 business days to arrive. Next day delivery orders are delivered the next business day, when shipped on Friday the order will normally be delivered on Monday. Saturday deliveries are subject to your local post office schedule.

What is your order handling time?
Up to 24 hours, normally orders made after 12pm will be despatched the next business day.

Can I collect my order from your shop?

Unfortunately, due to high workload we do not practice collections.

I have received dispatch notification but the order never came.
According to Royalmail terms, Royalmail Tracked and International Signed For orders can take up to two weeks to be delivered – please allow this time before contacting us. If the item has not been received after a period of 14 days please send us a message to sales@smartparts.co.uk and we will arrange a replacement item to be sent.

I have received despatch notification but the order was returned to you.
This does not happen often, however when it does it is usually because of incorrect address or courier issues that are not under our control. Unfortunately we will have to charge you for second delivery attempt.

RETURNS AND REFUNDS

I  have received my order but the item is incompatible.
If the product you ordered is incompatible we will be glad to either provide a replacement or issue refund, as long as you let us know within fourteen days and send it back in its original packaging and condition. Replacement items can only be sent, or refund can only be given after the returned product is back with us.

The product is faulty- can I return it?
In this unlikely event you can return the product to us within one year, however refunds can only be issued within three months of purchase. First of all, we will need you to send the faulty item back to us – unfortunately we cannot despatch replacement or issue refund before the product is returned.

Due to the nature of the products that we sell, it is not always clear whether the fault is in the laptop itself or the accessory. Because of that, we reserve the right to test the product before authorising refund/replacement. If the product is confirmed faulty we will either refund the cost of the product or send replacement.

If the product is found to be in good working order we will only offer refund for goods sent to us within 2 weeks of initial delivery and in original condition, otherwise we reserve the right to either refund product cost (excluding delivery cost) or post the item back to you. To avoid disappointment, please make sure that the product is faulty before contacting us.

I have received my order but I no longer need it.

Unwanted goods can be returned for refund for any reason within 14 days. Cost of return delivery is non-refundable.

How do I request refund / request replacement / return goods to you?
Sending items back is easy – please send us a message to sales@smartparts.co.uk and we will reply with all the necessary information. We require returned goods to be sent via a trackable courier service, such as Royal Mail Recorded Delivery.

TECHINCAL

How long is your warranty?

One year.

Does my AC adapter come with the power cord?

Yes, all AC adapters that we sell come with the UK power cord.

How can I be sure I’m buying the right adapter/battery?

Please doublecheck volt/amp settings of your original AC adapter or battery. AC adapter voltage deviation should be no more than 5%. If, for example, required voltage is 19v, AC adapter with voltage from 18.05v to 19.95v will do the job. Amperage value should equal or exceed original – if your laptop needs 3.42a and AC adapter is 4.7a there is no danger – the laptop will take only as much as it needs, 3.42a.

Some laptops can take two or more types of battery voltage – please check your laptop manual if the battery you are buying has different voltage to your original battery.

Check AC adapter connector shape (or battery shape and connector) thoroughly before committing to purchase. If you have any doubts feel free to send us a message 
to sales@smartparts.co.uk and we will be happy to help.