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020 3026 2642

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Ordering Policy

Orders can be placed via web-site or by phone. 

We reserve the right to accept or deсline an order at any time for any reason. If your credit card has already been charged for the purchase and your order is cancelled, we will issue credit for the amount charged to the credit card used for the order.

We may require additional verification or information before processing and shipping any orders.

Goods are not sold on a trial basis.


Order cancellation

Orders can be canceled at any time within 14 days of delivery date. The orders are fulfiled by Cubetag Ltd, Unit B, 2 Endeavour Way, SW19 8UH, London UK. To cancel your order please contact us by email: sales@smartparts.co.uk or by phone: 020 3026 2642 and provide the following information:

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on:

Received on:

Name of consumer(s):

Address of consumer(s):

Date:

Shipping and Delivery

Currently orders can only be shipped within UK and EU. Shipping prices and delivery estimates (after the order has been shipped*):
Royal Mail Tracked:  4.90GBP (UK, 1-4 working days) 
Royal Mail Special Delivery:  7.90GBP (UK, overnight**) 
Royal Mail International Signed-For:  13.90 GBP

Post is collected from our warehouse Monday to Friday.  Saturday deliveries are subject to local post office schedules.

Unfortunately, due to high workload we do not practice collections.

*Our order handling time is up to 24 hours, and normally orders made after 12pm will be dispatched the next business day.
**Next day delivery orders shipped on Friday are usually delivered on Monday.

 

Terms of Business

If the product you have received is faulty or has developed a fault you can return it to us within one year. To proceed with refund or replacement, we will need you to send us the faulty item back – unfortunately we cannot despatch replacement or issue refund before the product is returned. Please note, however, that refunds can only be issued within three months of purchase.

Due to the nature of the products that we sell, it is not always clear whether the fault is in the laptop itself or the accessory. Because of that, we reserve the right to test the product before authorising refund/replacement. If the product is confirmed faulty we will either refund the cost of the product or send a replacement.

If the product is found to be in good working order we will only offer refund for goods sent to us within 2 weeks of initial delivery and in original condition, otherwise we reserve the right to either refund product cost (excluding delivery cost) or post the item back to you. To avoid disappointment, please make sure that the product is faulty before contacting us.

If the product you ordered is incompatible we will be glad to either provide a replacement or issue refund, as long as you let us know within fourteen days and send it back in its original packaging and condition. Replacement items can only be sent, or refund can only be given after the returned product is back with us.

Unwanted products in good working order can be returned for refund for any reason within 14 days. Cost of delivery both ways has to be non-refundable.


Terms of Business

The products supplied by Smart Parts are [replacement for] sold for use with certain products of computer manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the computer manufacturers with which our products [are replacement for] may be used. Our Company and this Website are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these computer manufacturers, nor are the products offered for sale through our Website manufactured by or sold with the authorization of the manufacturers of the computers with which our products [are replacement for] may be used. 

Our website and the materials herein are provided as they are. We make no representations or warranties, either expressed or implied, of any kind with respect to our website, our operation, contents, information, and materials. We expressly disclaim all warranties, expressed or implied, of any kind with respect to the website or its use, including but not limited to the merchantability and fitness for a particular purpose. Your agree that our website, its directors, employees or other representatives is not liable for damages arising from the operation, content or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.